Our help desk services include:

• Single point of contact for IT end users of an enterprise network across locations and time zones.
   
• IT Infrastructure support covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications
   
• Incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved.
   
• Web self-service allows employees to access online knowledge bases to search for solutions, open and update support incidents and even perform password resets.
   
• Remote management using remote troubleshooting tools for effective first call resolution
   
• Asset & configuration management - Single point for managing hardware and software assets using both remote discovery and asset tracking tools.