Key to AOC Connect’s success is our focus on being a center of excellence in program/project management. Our approach is centered around the planning, engineering, design, implementation and operations of communications networks and systems, data center managed services, and Information Technology (IT) support services. Our mission is to perform as an essential and trusted “Center of Excellence” provider of programmatic and Information Technology (IT) services, systems and solutions that advance our Nation’s Security, Safety and Economic well-being. Connect is ISO 9000:2008 certified, and many of our personnel are PMP certified and hold certification and/or training certificates in Information Technology Infrastructure Library (ITIL) Foundations v3, CISCO transport, Ciena, Microsoft products and fiber optic splicing and testing procedures.
AOC Connect prides itself on service availability, customer satisfaction, and responsiveness to any issues. In order to operate at the highest level, AOC Connect maintains a manned 24x7x365 Network Operations Center (NOC). The NOC is serviced by a toll free number that is provided to all of our customers. Should any issues arise with any of our services provided, the customer is instructed to contact the NOC immediately and open a ticket. The NOC with then investigate all monitoring devices to determine the nature of the incident. We prefer to troubleshoot and fix any issues on our network with our in-house trained fiber optic technicians. In the event of a fiber cut, we can be onsite within two hours and have the cable repaired and operational in four hours. If the issue is equipment related, we work with the customer to provide the level of support necessary in order to bring back online as quickly as possible.